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Dove · Support

Here to help.

A few answers for your next chapter.

Does Dove work offline?

Bible reading, search, reflections, comparison, and bundled English Michael narration work offline. Apple Intelligence requires compatible hardware and model availability; alternative Apple voices may need an initial download.

What gets explained or read aloud?

Selected words take priority, then selected verses. With no selection, Dove uses the whole chapter.

Why is Explain context unavailable?

Generated explanations need compatible Apple Intelligence-enabled hardware and Apple’s on-device model to be available. Apple controls model installation and availability. Built-in reading guidance remains available when generation is unavailable. There is no cloud AI fallback.

Why does Michael show “Preparing voice”?

Uncached audio is generated locally. Recent audio is saved for quicker replay in a rolling cache of up to 200 MB. Clearing the cache removes saved audio, not reflections.

Where do I change voice, speed, and cache?

Open Settings → Reading → Listening.

Which editions are included?

World English Bible (WEB) and King James Version (KJV) in English, and Reina-Valera 1909 in Spanish. Reina-Valera 1909 is its own edition—not a Spanish version of WEB or KJV.

How do backups work?

Export an encrypted journal backup, keep its passphrase, and retain every numbered part for large journals. Every part is needed for complete recovery. Restore merges notes and progress. Dove cannot recover a forgotten passphrase.

What happens if I reinstall or replace my phone?

Export and preserve a usable encrypted backup first. The journal is not automatically synced through CloudKit or included in device backups.

How do I delete my information?

Delete individual reflections in the app. Uninstalling removes local app data. Manage any exported or shared copies separately with the recipients or providers you chose.

Reporting a problem

Include your device model, iOS version, Dove version, steps to reproduce and the relevant passage. An optional screenshot can help; remove personal information first.

Never send backup passphrases or your full private journal.

support.dovepersonalizedbible@gmail.com